Billing & Cancellation Policy

Energy Panda currently offers its standard residential subscription for: US $9.99 per month Unless otherwise disclosed during enrollment, subscriptions are billed monthly and automatically renew until canceled in accordance with this Policy.

Your recurring subscription will generally be charged on or about the anniversary date of your original subscription purchase.

Billing dates may vary slightly due to:

• weekends
• holidays
• payment processor timing
• banking delays
• calendar differences

Minor timing differences do not affect the validity of your Subscription.

Your Subscription automatically renews at the end of each billing period unless you cancel before the next renewal. By subscribing, you authorize Energy Panda and its authorized payment processors to charge your designated payment method for each renewal period.

Accepted payment methods may include:

• Credit cards
• Debit cards
• ACH transfers
• Digital wallets
• Other payment methods approved by Energy Panda

Available payment methods may change from time to time.

Where required by Applicable Law, applicable taxes will be collected and remitted. Subscription pricing displayed during checkout may or may not include taxes, depending upon applicable legal requirements.

By purchasing a Subscription, you authorize Energy Panda to:

• Process recurring payments
• Retry failed transactions
• Verify payment credentials
• Collect applicable taxes
• Issue authorized refunds or credits
• Update payment credentials through authorized account updater services where available

Energy Panda utilizes independent third-party payment processors to securely process subscription payments. Payment information is generally handled in accordance with the payment processor's security standards and applicable payment card industry requirements.

If a recurring payment cannot be processed, Energy Panda may:

• Retry the payment
• Notify you of the failed payment
• Request updated payment information
• Temporarily suspend your Subscription
• Restrict access to subscription features
• Terminate your Subscription after reasonable collection efforts

You are responsible for maintaining a valid payment method throughout your Subscription. Failure to maintain valid payment information may interrupt or terminate your Subscription.

You may cancel your Subscription at any time through:

• Your Customer Portal
• The Energy Panda website
• Customer Support
• Other approved cancellation methods made available by Energy Panda

Unless Applicable Law requires otherwise:

• Cancellation becomes effective at the end of your current paid billing period
• No future recurring charges will be processed after your cancellation becomes effective

Cancellation does not automatically terminate your electricity agreement with your Retail Electric Provider.

Following cancellation:

• Subscription features may remain available until the end of the paid billing period
• Customer access may be restricted after the cancellation effective date
• Certain account records will be retained in accordance with the Privacy Policy

Subscription fees are generally non-refundable after payment has been successfully processed unless:

• Required by Applicable Law
• Required by Energy Panda's Refund Policy
• Authorized by Energy Panda in its sole discretion

If Energy Panda determines that you were charged more than once for the same billing period due to a verified system or processing error, Energy Panda will issue an appropriate refund or account credit.

If you believe a billing error has occurred, please contact Energy Panda promptly. We will investigate verified billing concerns and take appropriate corrective action where warranted.

Refund eligibility for promotional subscriptions may vary depending upon the specific promotion. Any promotional terms presented during enrollment control over this Policy to the extent of any inconsistency.

Before initiating a chargeback through your financial institution, we encourage you to contact Energy Panda so that we may investigate and attempt to resolve the matter.

If a chargeback is initiated, Energy Panda may:

• Suspend the Subscription during the investigation
• Provide transaction documentation to the payment processor or financial institution
• Restrict future subscriptions where permitted by law
• Pursue collection of undisputed amounts owed

Nothing in this Policy limits any rights you may have under Applicable Law to dispute unauthorized charges.

Energy Panda may suspend your Subscription if:

• Payment repeatedly fails
• Fraud is reasonably suspected
• Your Account security has been compromised
• Material violations of the Terms of Service or Subscription Agreement occur
• Continued access creates legal, operational, or security concerns

Where practicable, Energy Panda will provide notice and an opportunity to resolve the issue before terminating the Subscription.

Energy Panda may modify subscription pricing from time to time. If pricing increases, Energy Panda will provide advance notice consistent with Applicable Law before the new pricing becomes effective. Continued use of the Subscription after the effective date of a price change constitutes acceptance of the revised pricing unless Applicable Law requires additional consent.

Questions regarding billing, cancellations, or subscription payments may be directed to Energy Panda Customer Support using the contact information provided on our website.

Energy Panda may update this Policy from time to time. Material changes will be communicated in accordance with Applicable Law and the Energy Panda Terms of Service.