Cookie Policy

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website. Cookies help websites:

• Remember your preferences
• Keep you signed in
• Improve security
• Analyze website traffic
• Improve performance
• Personalize your experience

Cookies generally cannot execute software or transmit viruses.

Energy Panda may also use:

• Web beacons
• Pixel tags
• Local storage
• Session storage
• Device identifiers
• Log files
• Software Development Kits (SDKs)
• Similar technologies

For simplicity, these technologies are collectively referred to in this Policy as "cookies."

Essential cookies are necessary for the operation of the Services. These cookies help us:

• Authenticate users
• Maintain secure login sessions
• Prevent fraud
• Protect customer accounts
• Load website content
• Process customer requests

Without these cookies, certain portions of the Services may not function properly.

Functional cookies remember customer preferences, including:

• Language settings
• Accessibility preferences
• Dashboard settings
• Login preferences
• Customer portal configuration

Performance cookies help us understand how visitors use the Services. Examples include measuring:

• Website traffic
• Page loading speed
• Error reporting
• User navigation
• Session duration
• Feature usage

This information helps improve website performance.

Analytics technologies help Energy Panda understand:

• Website usage
• Customer engagement
• Popular features
• Software performance
• Navigation patterns

Analytics data is generally used in aggregated or de-identified form whenever practicable.

Security cookies assist in protecting customer accounts by helping detect:

• Fraudulent logins
• Automated attacks
• Suspicious activity
• Credential abuse
• Unauthorized account access

These cookies are an important part of Energy Panda's information security program.

Energy Panda uses cookies to:

• Operate the Services
• Authenticate users
• Maintain security
• Improve customer experience
• Remember preferences
• Analyze website performance
• Improve software functionality
• Detect fraud
• Respond to technical issues
• Support customer service

Energy Panda may use trusted third-party service providers to assist with:

• Website analytics
• Performance monitoring
• Error reporting
• Hosting services
• Customer communications
• Payment processing
• Identity verification

Some providers may place cookies on our behalf solely to provide services to Energy Panda.

Our Services may contain links to third-party websites. Energy Panda is not responsible for the privacy or cookie practices of third-party websites. Customers should review the privacy and cookie policies of those websites before providing information.

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Limit cookies
• Receive notifications before cookies are stored

Browser settings differ depending on your browser and device.

Blocking certain cookies may:

• Prevent secure login
• Affect website performance
• Disable customer portal features
• Limit personalization
• Reduce functionality

Essential cookies may be required for portions of the Services to operate properly.

Where required by Applicable Law, Energy Panda may display a cookie banner allowing customers to manage cookie preferences. Your preferences may be stored to honor your selections during future visits.

As of the Effective Date of this Policy, Energy Panda does not use Sensitive Personal Information, including driver's license information, for targeted advertising.

If Energy Panda introduces advertising technologies involving cookies or similar tracking tools beyond what is described in this Policy, we will update this Policy and provide any notices or choices required by Applicable Law.

Some web browsers transmit "Do Not Track" (DNT) signals. Because there is currently no universally accepted standard governing DNT signals, Energy Panda may not respond uniformly to such signals unless required by Applicable Law.

Cookies are used in conjunction with Energy Panda's security controls to help:

• Authenticate users
• Detect fraud
• Protect customer accounts
• Prevent unauthorized access
• Maintain secure sessions

Cookies are only one component of our broader information security program.

Energy Panda may update this Cookie Policy from time to time.

Material changes will be communicated through our website or by other methods where required by Applicable Law. The "Last Updated" date at the beginning of this Policy reflects the most recent revision.

Questions regarding this Cookie Policy may be directed to Energy Panda Customer Support using the contact information published on our website.