SMS & Text Message Consent

By providing your mobile telephone number and affirmatively opting in, you authorize Energy Panda to send text messages to that number for the purposes described in this Consent. Providing consent to receive marketing text messages is voluntary and is not a condition of purchasing or using Energy Panda's Services, except where a text message is necessary to authenticate your account or provide a service you requested.

Depending on your preferences and applicable law, Energy Panda may send text messages regarding:

Transactional Messages

• Identity verification codes
• Multi-factor authentication
• Account security alerts
• Billing confirmations
• Payment reminders
• Subscription renewals
• Enrollment updates
• Utility enrollment status
• Customer support communications
• Service notifications

Marketing Messages (Only if You Opt In)

• Promotional offers
• Referral programs
• New product announcements
• Educational content
• Energy-saving tips
• Company news
• Customer appreciation campaigns

Message frequency will vary depending on:

• Your account activity
• Subscription status
• Security events
• Customer support interactions
• Marketing preferences

Energy Panda does not guarantee a minimum or maximum number of messages.

Standard message and data rates may apply according to your wireless carrier plan.

Energy Panda does not charge separately for receiving text messages, although your carrier may impose fees. Please contact your wireless carrier for information regarding your messaging plan.

Marketing text messages will be sent only after you provide any consent required by Applicable Law. Your consent will be recorded and maintained as part of Energy Panda's records.

You may opt out of receiving marketing text messages at any time by:

• Replying STOP to a marketing text message
• Updating your communication preferences in your Customer Portal
• Contacting Customer Support

Upon receipt of your opt-out request, Energy Panda will process it within a commercially reasonable period and as required by Applicable Law.

Even if you opt out of marketing text messages, Energy Panda may continue sending transactional or security-related messages where permitted by Applicable Law and necessary to:

• Protect your account
• Complete requested Services
• Provide legally required notices
• Respond to your requests

You represent that:

• The mobile number you provide belongs to you or that you are authorized to receive messages at that number
• You will promptly notify Energy Panda if your mobile number changes
• You will update your Account information as necessary

Energy Panda is not responsible for messages sent to outdated or incorrect mobile numbers provided by you.

Text message delivery depends upon third-party wireless carriers and messaging providers.

Energy Panda does not guarantee:

• Delivery
• Timing
• Availability
• Accuracy of carrier transmission

Supported carriers may change over time. Carrier participation does not imply endorsement of Energy Panda's Services.

Energy Panda may retain records demonstrating your consent, including:

• Date and time of consent
• Mobile number provided
• IP address
• Device information
• Account identifier
• Version of this Consent accepted
• Opt-in source
• Opt-out history

Such records may be retained in accordance with our Privacy Policy and Applicable Law.

Energy Panda may update this Consent from time to time. Material changes will be communicated as required by Applicable Law.

Questions regarding text messages or this Consent may be directed to Energy Panda Customer Support using the contact information published on our website.